Cancellation and Refund Policy

Bhama’s Collection believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

A) For outright cancellations by you:

– If you cancel your order before your product has been shipped, we will refund the entire amount.

B) If the cancellation is after your product has been shipped, refund can be done only in the following two cases:

1. Defective product is received:

We click photos of the product giving you the actual picture of colour, design and quality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more.

Also, our products are truly handcrafted and hand made. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to them. Please also understand that, unlike chemical dyed and digitally printed products, handcrafted products are not mass manufactured but made in batches. Thus slight variation in colour, shade, the motif in each batch produced is natural due to the human involvement in the process.

However, if the product has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order depending on availability.

2. Wrong product is received:

If a wrong product (not the one selected by you) has been sent to you, we will personally ensure that replacement is issued to you with no additional cost.

Please make sure that the original product tag and packing is intact when you send us the product back. If a replacement is not available, we will refund the entire amount.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging, accessories, product tag, labels and all other items originally included with the product at the time of delivery.

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If unfortunately you have to return the product, your courier charges will be reimbursed by us.

Refund Policy:

Refunds will be made in the same form that the payment is received within 20 working days from the date of cancellation of order.

Products, Content and Specifications:

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice.  Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.  We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.  The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time.  It is your responsibility to ascertain and obey all applicable local, state laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Contact Us:

If you have any questions about this Cancellation & Refund Policy, You can contact us:

By phone/whatsapp on: 9833532006.